We ship both locally and worldwide via Yun Express International.
We are working currently very hard to restock our US, EU and Australia warehouse. The Bathly is still available to purchase as we are utilizing our international warehouse in China to ship internationally to meet the demand.
Shipping times
Orders take 10-20 business days (excl. weekends) to be delivered to you and we ship all orders within 24 hours.
International orders take 15-30 business days to be delivered via International Courier.
Shipping time might vary depending on location, shipment method and other factors.
The Bathly site does not take responsibility for unexpected delays caused by restrictions applied worldwide due to the current situation. Please visit your local postal services website for any updates on their services and information about your parcel. (USPS, Royal Mail, Canada Post, Aus Post etc.)
Shipping cost
Free Standard Shipping available on all orders
Priority Insured Shipping with tracking is available on all orders as optional extra for a fee depending on the country.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
We do not offer refunds or exchange for damage packaging (box) which was caused by delivery
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
For returns, please email info@thebathly.com with the subject 'Returns' and include your order number, name and the reason for the return.
We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
If you wish to cancel the order, please let us know as soon as possible via email at info@thebathly.com stating your order number and reason for cancellation.
Firstly, check the current reported shipping and delivery times here.
If your order has taken longer than stated times to be delivered and you paid for insured shipping with tracking, please visit your local postal service company (USPS, Royal Mail, Canada Post, Aus Post etc.) to find out more about your parcel.
Alternatively, you can contact us via email at info@thebathly.com with your order number. One of our customer service representatives will get in touch with you shortly. We aim to respond within 3 working days.
We usually process orders on the same day they are placed. if a change needs to be made to your order, please contact us at info@thebathly.com as soon as possible and we will do our best to accommodate that change, but we cannot make any promises.
The top part, the sprinkler is waterproof and must be left to dry out after each use. Take the batteries out of the compartment after each use in water. Make sure you seal the compartment tight and rubber seal is undamaged to prevent water leaking inside.
The bottom part (if purchased), the base is not waterproof, and it must not be used in the water to prevent the damage. The base is designed to work only on the hard floors. Inspect and clean the base wheels after each use to prevent dust building up around the wheels.
The Bathly revolutionized the bath toy category by developing patented induction bath toys. There are no safety concerns regarding putting battery operated bath toys in water because the battery compartment contains a rubberized seal which prevents leakage. Only use top part (the sprinkler) inside and near water. The bottom music base is not designed to be used in the water.
Bathly toys are vigorously tested for international safety standards according to the highest possible standard. Our products are CE certified and recomended for kids 18 months or older (top, sprinkler part) The base music part is recomended for children 3 years or older.
As this is our first version of Bathly toy, we are taking a note of all customer feedback to improve the toy further.
There is a switch on the bottom of the base designed to turn the wheels permanently on or off without the top sprinkler part. When the base is on the music plays continuously. As this brings a lot of joy and enhance the interaction with the child, it may be a nuisance to an adult hearing.
As a temporary solution, we suggest placing a sticker over the speaker on the bottom of the base or even unplugging the speaker itself within the base.
Please do open the base only at your own risk and handle all part with caution as you do not want to damage the moving mechanism inside.
